Tag Archives: travel

Well I’ve survived another extended family holiday…

Always something to be celebrated really.

It wasn’t helped much by the very unseasonal weather. It’s easier to hide in the sun behind a book than in the corner of a noisy room full of kids, and in laws.

I got a few walks in. But not of the length I’d have liked given my ‘gammy’ foot. Suspect it’s an old war wound flaring up. Will toddle off and see the quack when he returns from his Christmas break. I keep telling the kid’s it’ll likely need to come off and I’ll need to change my name to Blackbeard. Katie seemed pretty philosophical about having a pirate for a dad.

I read about the latest swarm of earthquakes that had rattled Christchurch overnight. A few people were expressing sentiments of guilt on Facebook for not having been there (from their various holiday locations). I could understand this as they presumably had family there. I on the other hand had my family with me and felt relieved not to have been in Sumner. I am firmly of the view that any you miss are good ones.

I would like to miss many more. It is a curious phenomenon that some Christchurch residents inherently criticize others in words or tone for not having been in the city for the Boxing Day quake 2010, or the February 22nd or the June 13 or whatever (there are a fare few to choose from). My view is that there are no prizes for having gone through them all… and as I say any that you miss are good ones.

And so I am now home in Sumner. I head off to Auckland for the balance of the week tomorrow. It’ll see the first flight of 2012.

Lots to do… Looking forward to staying on Waiheke with Woody, Anna and their collection on Thursday. Might get a movie in tomorrow night…

Hurtling Across Canada at 700 kmh

Well ladies and gentlemen, boys and girls here we are again. Sitting in an aircraft seat (15D) Air Canada flight AC148 to Toronto specifically. This is the third trip to Canada I have made in 2011 and will not be the last for the year either.

I’m on an Air Canada plane but am going to write about Air New Zealand.

The flight from Auckland to Vancouver NZ84 was very pleasant. Anyone who has ever even glimpsed at my meagre contribution to the twittersphere will know that I am something of a fan of our national airline.

It hasn’t always been that way however, I remember being a very devoted fan of Ansett New Zealand and then Qantas for many years.

Coming back to Air New Zealand took a while but it has been well worth it. I am a very loyal passenger and enjoy getting to know the cabin attendants and lounge personnel on my regular trips.

I want to record a little of why I like them so much, and in particular the concierge service.

On this occasion the concierge (Aaron) was the same one I had on a flight in June from Vancouver to Auckland. That was a particularly memorable flight. I had been in the US and Canada (old job) and landed in Vancouver to connect with my homeward leg. Upon switching my phone on after the four and a half hour flight from Toronto it immediately went into overdrive with SMS messages from New Zealand. There had been another significant aftershock in my hometown of Christchurch. Several of my wonderful Christchurch staff had in the midst of their own drama thought to let me know so I could contact my family. I’m not too sure I’ve ever thanked them for this.

I telephoned my wife immediately. Thankfully Katherine (who it would be fair to say is not a big fan of earthquakes) was OK. It was a Monday in New Zealand when the quake hit and through good luck my youngest daughter Katie had had sore tummy and had not gone to Kindergarten that morning. This necessitated Katherine saying home from her work. Katherine works as an early childhood teacher and the protocol should a quake occur when she is at work means that she has to stay with her wards until they can be collected by their parents. This can take some time depending on the level of damage to the roads or bridges to our seaside community.

Our middle daughter Molly was also at home unwell. So despite the quake being large, Katherine was OK as she had two of our daughter’s with her. Separation anxiety is a considerable stress during earthquakes in Christchurch, not knowing where your kids are or if they’re OK is physically sickening.

So I was able talk to Katherine and establish that she had heard from Annie (our oldest, who was at high school and who had texted to say she too was OK). I talked for a while and then told Katherine I was going to get a coffee before boarding the long haul flight.

No sooner had I hung up than my phone rang. A good friend from work telephoned to tell me there had been another much bigger quake that very moment. It was (to say the least) a very emotion charged call… I was left with no doubt it had been a big and scary quake. I rang home straight away. Katherine was audibly shaken and I could feel the panic, fear and terror.

I did what little I could do by talking calmly and telling her to get to her family. Annie was on her way home from school, which had been closed due to the earlier shake. We didn’t know where she was.

I then received the boarding call for the flight. 13 and a half hours without contact. Grim.

Aaron from Air New Zealand came and found me at the gate lounge. He knew that I was from Christchurch, he told me that they we monitoring the situation and that he would keep me up to date throughout the flight. He was excellent, several times he came back to find me and kept me informed as best one can. He was the consummate professional. I was and am very grateful.

It was nice, therefore, to have a laugh with Aaron in the lounge before the flight on this trip and to get a chance to say thanks.

Special mention also to Tina and Jon on the flight today also. They were great.

My recent flight homeward in late October had Mary Jo as the concierge. She was equally awesome. As a regular traveller (polite way of saying Gold Elite) I receive a text message usually the day before the flight from the concierge introducing themselves and asking whether I need anything. I always say hi back. On this occasion I had neglected to do anything about looking into an upgrade from economy to premium economy and given I and done a ton of internal travel in Canada I thought a bit more leg room mightn’t be a bad idea.

I cheekily asked whether Mary Jo might be able to assist in the process of this (I’d left it too late to do online from my hotel). She cheerfully replied she could and did. Nice.

And the bit I really like is where I get little gestures that remind me I am welcome back. I tend to travel economy class for long haul (we are a small company and I am trying to maximize our travel spend in the number of trips I can make to clients rather than the location on the aircraft I sit). Notwithstanding that I’m in economy the Air New Zealand team equip my seat with water, premium economy toilet bag and headphones. And I frequently get a glass of port or some other nice surprise pop from the curtains in front. I love it.

I was once a premium One World member (the Qantas days). I was on a Cathay Pacific flight to Hong Kong with colleagues. They’re sick of this story… All three of us were sitting in economy together when the cabin attendant approached us asking for Mr Hygate. “Here we go chaps”, I said… “upgrade time”. She lent over and said (looking at a computer list) “welcome onboard”.

I laughed and laughed, how did my colleagues feel? Presumably they weren’t welcome onboard?

Well actually I do know how they felt as the same thing happened to me on a flight from Heathrow to LAX in June. I had a last minute seat change to Premium Economy and was siting next to chap who received a very warm welcome as a Gold Elite. He proudly told the attendant he had just ‘made’ Gold Elite. I am into my fourth consecutive year there. I was tempted to refer to chopped liver but was having such a comfy flight and after all I had the Cathay karma to make amends for.

I am interested to see how Air New Zealand will continue to reward their most loyal clients. I don’t see a huge amount of daylight between Gold and Gold Elite. I once heard that the number of Gold Elites was quite large, and I’m not that sure it’s hard to get there. I’ve banked enough status points to keep me there a while and that’s without the rather daunting 2012 schedule…

I do wonder whether a more status-based-upgrade-at-the-gate (where there are seats free) system might be cool? Then again I see that operating for Air Canada and United and don’t really like the whole litigation that can occur at the gate or the whole not knowing. I like to know where I am on the aircraft, it allows me to go through my own preflight rituals… But they’re the stuff of another blog entry.

Thanks Air New Zealand and thanks to the awesome team onboard.

Back in Jakarta once again

I never imagined I would get the opportunity to travel to Jakarta Indonesia once again after my very enjoyable trip here in 2009, but here I am again.

I came here in 2009 as part of an IFC Doing Business Registry Practitioners workshop combined with a meeting of the Corporate Registers Forum (CRF) Executive Committee. We stayed at the Hotel Borobudur for the week and visited the Indonesian companies registry as well.

I had not really known what to expect from Jakarta but found I really enjoyed the friendly people, the constant movement and noise of the place along with the uniqueness of the experience.

I am back at the Hotel Borobudur and have some time to myself after a busy week of meetings with various officials about the place. This trip has included travel to visit the ‘one stop shops’ in Jogyakarta and Sragren. Both visits involved meeting with the one stop shop officials and then meetings with entrepreneurs to understand their experience of starting a business.

I arrived in Jakarta from Singapore on Sunday night and was met with the biggest immigration queue I have ever experienced. It took over an hour to get processed. I hold an APEC travel card and there was a moment of hope when I saw the APEC lane only to realise that is was not attended and I joined the rest of the crowd. After 15 hours of flying and layover in Singapore and an hour and a half to get in to the country and my luggage there was a tangible feeling of relief to get into my late model Mercedes ‘Silver Bird’ taxi. The wonderful airconditioning, bottled water and leather seats were a lovely welcome and gave some peace for the forty-five minute drive to the hotel.

I arrived at the hotel at 10:20pm and had a few hours sleep before getting up at 03:00 am and heading back to the airport to catch a flight to Jogyakarta. My drive to the airport (30 minutes) reminded me of the Transporter movies as my driver flew along in the Merc laughing about the absence of traffic at that time of the morning.
Despite the early start I actually missed my initial flight to Jogya due to confusion as to which of the three terminals my Air Asia flight departed from. I knew I had to meet my Indonesian hosts and US consultant colleague and that they were expecting me at 07:00 so I booked a flight on Garuda which got me in at 07:20, sent them an email (which I hoped they would get in time) and set off. The only ticket available on the flight was a business class one but at NZ$240.00 I figured it was worth it to avoid throwing the days schedule into disorder.

It was my first ever flight with Garuda and it was very pleasant. We flew on a Boeing 737-800 and despite the flight being only an hour in duration were served breakfast and coffee. I enjoyed the two pages of prayers, for Muslims, Hindis, Christians and Buddhists in the airline magazine for a safe flight… after the terrible crash in 2007 (the same flight and airport) it was nice to land normally on a beautiful morning.

I arrived in Jogya and was met by my Indonesian host pak (Mr) Irfan Adhitya. We had a good day meeting with officials and then having lunch with an entrepreneur who owned two restaurants, a gift shop, a petrol station and a cafe! The guy was a serial entrepreneur and a wonderful example of a passionate business person.

We then had a three and a half hour drive to Sragren. It was a great way to see a bit of Indonesia. My impressions were of the sheer number of people. The road between the two cities was literally lined with small houses, business and other buildings. The buildings were of very simple construction and a a number appeared to have just crumbles away. We were deep in rice paddy country and every where there wasn’t a building there was a paddy field. Rice growing appears to be very manual work and despite the use of hand tractors there didn’t seem to be any other machinery in evidence.

We stayed at a very pleasant and equally basic hotel in Sragren and I can honestly say I had one of the best sleeps in my life. I just crashed (due to the very early start and the travel the day before) and awoke at about 06:00 feeling rested and ready for another day.

Our pattern for Sragren was similar to Jogya and we meet with the one stop shop officials and then lunched with an entrepreneur. This one a fellow who operates an organic manure company for the organic rice producers. He produces over 100 tonnes a day so it was no small enterprise.

The offices in Indonesia are rather different from our own. Working in the public service is a desirable role and all public servants wear a uniform, it looks very militaryesque. The tradition on arriving is that once seated junior staff bring tea and finger food. The tea is black and very sweetened. The finger food a bit of a lottery…
We then drove to Solo (via a museum dedicated to Java man, once the earliest known human remains on earth until older ones were discovered in Africa).
Another pleasant Garuda flight, this time in economy but still with soft drinks and a snack box and back to the Borobudur.

More to come….

A Journey to Hiroshima

So it has been a little while since I updated the old blog thingy. Always the way with me I’m afraid. I’m far more (as any-one who has met me will attest) a verbal fellow than a written one.

It has been a rather busy year thus far and doesn’t show any signs of relenting.

I had a very interesting trip to Japan last month where I attended the APEC meetings in Hiroshima. On the Saturday I flew from Christchurch to Auckland and then on to Tokyo Narita on Air New Zealand. I travelled in Premium Economy on the way up and as it was a day flight (11 hours from Auckland to Tokyo) I spent it watching a lot of movies. I watched the French Connection for the first time in a million years. A rather weird ending and clearly setting the viewer up for a sequel that was not available on the flight! (clever marketing opportunity for the airlines that… travel again to see how a story ends!).

It was my first ever trip to Japan, a place I had heard a fair bit about from friends and colleagues who had travelled there. I must confess it had never been high on my list of places to visit.

I was very pleasantly surprised. I arrived in Narita and had to transfer to Tokyo Haneda (the other airport in this huge city). I had an early flight to Hiroshima from Haneda on the Sunday morning. To get from one airport to the other it is normal to catch a coach. The trip takes about an hour and half and the coach travels on a rather boring a faceless expressway through what appeared to be a semi industrial part of Tokyo. I cannot claim to have experienced much of Tokyo at all therefore.

My airport hotel in Tokyo was a very clean and efficient but very small JAL-City product again tucked away in an industrial park on the fringes of Haneda airport. It reminded me a lot of the Sydney Airport ibis I endured last year while en route to Cape Town. I think airport hotels are a very sad and lonely breed. The are devoid of any scenery (and don’t even bother on many instances to have their room’s curtains open upon arrival). Invariably one arrives at night and leave in the early morning, as was the case in Tokyo. So it was all lights, rain and reflection off shiny roads. Not my favourite part of any journey. I always feel a little low in these places. The hotel did have complimentary broadband which I love but which is also a trap for a chap like me as I inevitably end up spending too much time surfing the web and not enough time sleeping.

My sleep (such that it was) in the hotel was interrupted at 03:45 in the morning by a call from home. There had been an earthquake in Chile and experts were warning residents of the east coast of New Zealand (my home is two blocks from the Pacific ocean) to be on alert for a Tsunami.

Katherine was understandably worried and she and the girls were heading for the hills at the back of Sumner. Unfortunately our experience in Rarotonga in 2009 and our knowledge of the devastation in Samoa during the 2009 Tsunami was still raw and the girls were rather worried.

Not a lot I can do when I am a world away other than to offer words of calm and hope for the best. Seeing as I was awake I did some research online around the situation and then got ready for my 06:00 flight to Hiroshima.

I arrived at Haneda airport at about 05:30 and witnessed one of the more memorable events of the trip. I noticed that the ANA check in desks did not open till 05:40. I observed all the ANA staff take up their ‘stations’ behind their various desks at about 05:30.

A handful of customers had started to queue neatly. Supervisory staff began to move amongst them and to discreetly check that their uniforms and counter areas were tidy and neat. At about 05:38 a more senior official (a man) came out and stood facing the clients.

At 05:40 on the dot a bell sounded and to a person every member of the ANA staff bowed to the clients in unison. For some reason I found the whole thing very moving (possibly my sleep deprivation contributed). It demonstrated a commitment to neatness, method and accuracy; one of my father’s great adages borrowed from his Navy days no doubt. It also struck me as showing a deeper understanding of respect for others.

The flight to Hiroshima on an ANA 767 was very efficient and uneventful. Hiroshima airport is very new and is located quite a distance from the city. It appears to have been built in the hills and no-doubt is a feat of engineering (as indeed was Haneda which is built on reclaimed land in Tokyo harbour).

From Hiroshima airport it was a(nother) coach trip, this time just under an hour to Hiroshima Station. A much more pleasant bus trip with respect to the scenery as you travel through very green and hilly countryside down into the built up city of Hiroshima.

From the station it was a short taxi trip, in an immaculate Toyota taxi resplendent in white doilies complete with white-gloved driver, to the Hotel.

My hotel was located at the southern tip of Hiroshima right on the waterfront. I arrived far too early to check in so deposited my luggage, registered for APEC and then availed myself of the complimentary APEC shuttle to head in to the Peace Park and Museum.

The Hiroshima Peace Park (built to remember the use in anger of the world’s first atomic bomb) is understandably a very moving place. It was quite busy on a Sunday afternoon.

The museum is well done, but not one of those places you come out of feeling cheerful about life. The scale of the devastation and the reality that the victims were overwhelmingly woman and children was very very sad.

I enjoyed wandering around the Peace Park and particularly delighted in the irony of asking a Japanese man to take my photo in front of the memorial (role reversal!).
I observed an elderly Japanese man walking with others past the A-bomb building (a world heritage site now) wearing, believe me it is true, a USS Arizona cap. I wasn’t quite sure what his motivation for doing so was… I also observed a much younger man biking through the park wearing a USAF T-shirt.

I do recall that when I visited the USS Arizona Memorial in 1993 the majority of others visiting the site with us on the day were from Japan. Again I have never quite understood whether they were there to pay their respects or to see a piece of their history.

The other thing that resonated with me was the proximity of the nearest McDonalds and Starbucks to the Peace Park. Globalisation I suppose.

The APEC conference went well and I met some new and interesting people. I enjoy meeting new people from different countries (or economies in APEC speak) and spent some time with some old friends from previous conferences.

I went out for dinner one evening with some Kiwi colleagues to a restaurant that had the biggest/ longest sushi train I have ever seen. We ate several aquarium full of sea creatures or is it aquaria? If it swam we ate it.

We drank some Asashi Beer that seemed to be everywhere. It was in vending machines in the street and was available with breakfast at the airport!

It was a very expensive place to visit and I was amazed at the cost of everything when compared to New Zealand even with our strong dollar, also of interest was the prevalence of a cash economy. In the country that makes so much electronic stuff they certainly prefer the folding stuff to the plastic.

I had one more night in the city with my friend Yara from the World Bank and new friend Nick from USAID (both based in Washington DC, another of my favourite places on planet Earth). We went to an authentic noodle house and slurped to our hearts content. I couldn’t bring myself to sniff loudly but might next time.

I started the long haul back to Aotearoa on the Wednesday morning. I took a taxi to Hiroshima Station (the concierge and two others came to the kerb and bowed as the taxi left, again rather moving for some reason). Then the bus from Hiroshima Station to Hiroshima Airport, a lovely drive through the countryside.

The ANA check out lady at Hiroshima was amazing. She came around from behind her counter and collected my bags, handed me my boarding pass and bowed! Unbelievable. Her English was amazing.

Then there was the short hop on an ANA A320 back to Haneda. From Haneda the coach from to Narita. Narita Airport was built on compulsorily acquired land and the land owners have never accepted the arrangement. It is one of the few civilian airports in the world that has watch towers around it’s perimeter.

All vehicles approaching the air terminal are boarded and passengers required to show passports while baggage is inspected. All this outside the perimeter of the terminal!

The flight home (Air New Zealand 777-200) was comfortable. I was in Premium Economy and had hoped for an upgrade to a lie flat bed, it was a night flight. Alas it was pretty full so no upgrade. I sulked and refused any food (a weird psychology) it is amazing how cabin attendants don’t like you not to eat for 11 hours. They almost coped with me saying no to dinner but it got a bit fraught when I said no to breakfast as well. I actually don’t need to eat when I am sitting on my bum doing nothing (hard as that is to believe).

Arrived home not too tired and had a lovely time with Katie and the girls when I got back in the afternoon.

Next stop Mauritius – April…